About
One person, start to finish
You talk to the person who builds it. No account manager, no handoff, no proposal until you have had the call.
Tyler Gori
Founder, Shoebill Design Studio
- Based in
- Los Angeles, California
- Works with
- Businesses across the United States
- Replies
- The same business day
- First call
- Twenty minutes, no slides
The story
Why the studio exists
Most business websites are judged in a few seconds and lose work silently. Nobody who leaves says why. The owner sees a quiet inbox and assumes the market is slow, when the page was slow, or the form never delivered, or the site simply looked like nobody was home.
The studio exists to make that visible and then fix it. Every engagement starts by reading the site from the outside, on a phone, the way a stranger meets it. What we find sets the work, and what we change gets measured against a date.
How the work runs
One conversation about what is broken, then a written scope with a figure and a timeline. Nothing starts until you have read it. Then a real URL from the first weeks, better every week, so decisions get made on the thing itself and not on a slide.
The site, the CRM and whatever runs the field are treated as one system. A lead that arrives with its source attached is the job; a pretty page that loses the lead on the way to the inbox is not.
At launch the domain, the hosting, the code and every account are in your name. A defect in what we built is fixed without an invoice. You have one person to call when something upstream changes.
What gets measured
Four things, before and after: how long a visitor on a phone waits before anything appears, whether every form delivers and where it lands, whether each enquiry carries its source, and how many enquiries arrive in a month.
A number without a window against it is marketing, so every figure on this site says what was measured and over how long. Yours will be held to the same standard, which is also how you will know whether the work paid for itself.
Positions
What we do not do
- Stock photography. Your work, your people, your building, or nothing.
- Figures without a window. Every result on this site says when and over how long.
- A proposal on the first call. You get the read first, in writing, whether or not you hire us.
- Accounts in our name. Domain, hosting, code and every login are yours from the first day.
- A site you cannot change yourself. Every word on the page is a field you can edit.
The first call
What the first call is like
- We have already opened your site on a phone and submitted your own form before it starts.
- Twenty minutes. You describe the week you are having; we show what we found, on your site, on screen.
- We say plainly whether we can help. If we cannot, we say who might.
- You leave with the three things costing you the most work, named and in order.
Start with one call
Twenty minutes, on your own site. You keep the read whether or not you hire us.
- The read arrives in writing within a business day of the call.
- No proposal on the call. If there is one, it comes after, with a figure.
- Everything we build is in your name from the first day.
Replies the same business day.